At HelpMeExit.com (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website (https://helpmeexit.com), services, or Application-to-Person (A2P) messaging features (collectively, the “Services”). Our Services assist users in navigating the process of exiting timeshare agreements through consultations, case management, and related support.
By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
Information We Collect
We collect information to provide, improve, and personalize our Services. The types of information we collect include:
Personal Information
Contact Information: Name, phone number, email address, and mailing address provided when you sign up for a consultation, create an account, or communicate with us.
Account Information: Username, password, and other account-related details if you create an account on our website.
Timeshare-Related Information: Details about your timeshare agreement, such as property details, contract information, or financial obligations, provided during consultations or form submissions.
Payment Information: Credit card details or other payment information collected through secure third-party payment processors for services rendered.
Communication Data: Information you provide through website forms, emails, phone calls, or customer support inquiries.
Non-Personal Information
Usage Data: Information about your interactions with our website, including IP address, browser type, device information, pages visited, time spent on the site, and referring URLs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user behavior, enhance website functionality, and deliver personalized content. You can manage cookie preferences through your browser settings.
Aggregated Data: De-identified or aggregated data derived from user interactions, used for analytics and service improvement.
A2P Messaging Information
Phone Numbers: Collected when you opt in to receive SMS or MMS messages for case updates, consultation reminders, or procedural notifications.
Message Content: Records of messages sent and received, including opt-in and opt-out requests.
How We Collect Information
We collect information through:
Direct Interactions: When you submit information via website forms, sign up for consultations, create an account, or contact us via phone, email, or support channels.
A2P Messaging Opt-In: When you provide express written consent to receive SMS or MMS messages, typically through website forms or consent checkboxes.
Automated Technologies: Through cookies, web beacons, and server logs that track your interactions with our website.
Third-Party Sources: From trusted partners, such as payment processors or analytics providers, who assist in delivering our Services.
How We Use Your Information
We use your information to provide and enhance our Services, including:
Service Delivery: To evaluate your timeshare situation, provide consultations, manage your case, and communicate updates or reminders.
A2P Messaging: To send SMS or MMS messages for case updates, consultation reminders, or procedural notifications, with your express written consent.
Customer Support: To respond to inquiries, resolve issues, and provide assistance.
Website Improvement: To analyze usage data and improve our website’s functionality, content, and user experience.
Payment Processing: To process payments securely through third-party providers.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Marketing and Promotions: To send promotional materials or newsletters, but only if you have opted in to receive such communications.
A2P Messaging Compliance
Purpose of A2P Messaging
We use A2P messaging (SMS or MMS) to communicate important information about your timeshare exit process, such as:
Case status updates.
Consultation or appointment reminders.
Notifications about required actions or documentation.
Other relevant updates to support your timeshare exit.
Consent for A2P Messaging
In compliance with the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines, we only send A2P messages to users who have provided express written consent. You provide consent by:
Submitting your phone number through our website forms or consultation requests.
Agreeing to receive calls and texts from HelpMeExit.com via checkboxes or consent statements.
Opting Out of A2P Messaging
You may opt out of A2P messages at any time by:
Replying “STOP” to any SMS or MMS message.
Contacting our support team at support@helpmeexit.com.
We will promptly cease sending A2P messages to your phone number upon receiving your opt-out request. Note that opting out of A2P messages does not affect other communications, such as emails or phone calls, unless you opt out of those separately.
Message Frequency
The frequency of A2P messages varies based on your case needs. Messages are typically sent for initial consultation confirmations, case updates, reminders, or final notifications.
Third-Party Messaging Providers
We may use trusted third-party providers to deliver A2P messages. These providers comply with CTIA guidelines and are contractually obligated to protect your personal information.
How We Share Your Information
We do not sell or share your personal information with unaffiliated third parties for marketing purposes without your consent. We may share your information in the following cases:
Service Providers: With trusted third parties, such as payment processors, analytics providers, or messaging platforms, who assist in delivering our Services and are bound by confidentiality agreements.
Legal Requirements: To comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or court orders.
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
With Your Consent: When you explicitly authorize us to share your information with specific third parties.
Data Security
We implement industry-standard security measures to protect your personal information, including:
Encryption: Phone numbers and payment information are stored in encrypted cloud-based environments.
Access Controls: Limiting access to your information to authorized personnel only.
Regular Audits: Conducting security assessments to identify and address vulnerabilities.
Despite these measures, no system is completely secure. We cannot guarantee the absolute security of your information but strive to protect it to the fullest extent possible.
Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request information about the data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal retention requirements.
Opt-Out: Opt out of A2P messages, marketing emails, or other communications.
Cookie Preferences: Manage cookie settings through your browser.
To exercise these rights, contact us at support@helpmeexit.com. We will respond within 15 business days, or longer if additional time is needed, with updates provided.
California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have additional rights under the CCPA, including:
The right to know what personal information we collect, use, or disclose.
The right to request deletion of your personal information.
The right to opt out of the sale of your personal information (note: we do not sell your information).
The right to non-discrimination for exercising your CCPA rights.
GDPR Rights (If Applicable)
If you are located in the European Economic Area (EEA), you have rights under the GDPR, including the right to access, rectify, erase, restrict, or object to the processing of your data, and the right to data portability.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:
For the duration of your timeshare exit case.
As required by law, such as for tax or regulatory purposes.
Until you request deletion, subject to legal obligations.
De-identified or aggregated data may be retained indefinitely for analytics purposes.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enhance website functionality (e.g., remembering login details).
Analyze usage patterns to improve our Services.
Deliver personalized content or advertisements (if you opt in).
You can disable cookies through your browser settings, but this may affect your experience with our website.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States, where our servers are located. We ensure that such transfers comply with applicable data protection laws, including GDPR where relevant.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Email: info@helpmeexit.com
Mailing Address: 1947 Camino Vida Roble
Suite 101A
Carlsbad, CA 92008
