Timeshare exit companies that treat every case like a cookie-cutter template often leave owners frustrated, confused, and stuck for months (or years). At HelpMeExit, we believe the opposite: every single exit is different—different resorts, different contracts, different state laws, different financial pressures, different developer policies, and different levels of urgency. (Exit Smooth)
That’s why we assign a dedicated, experienced case manager to every client from day one. No call centers. No generic email blasts. No “your file is with the team” excuses. One human being who knows your name, your resort, your timeline, and your concerns—and who stays with you until the deed is recorded and you are officially free.
Here’s exactly how our case-management model keeps your exit smooth, predictable, and protected.
1. One Consistent Point of Contact — From First Call to Recorded Deed
When you speak to us the first time, you are immediately assigned a case manager (average tenure with HelpMeExit: 7+ years). That same person remains your primary contact throughout the entire process.
What this means for you:
- No explaining your story 5 different times to 5 different people
- One phone number and email that actually reaches someone who knows your file
- Faster responses (average reply time during business hours: 19 minutes)
- Someone who remembers every detail you’ve already shared (no re-asking the same questions)
Clients consistently tell us: “I never felt like just another file.”
2. Weekly Personalized Updates — You’re Never Left Wondering
Every Tuesday at 10:00 AM EST (unless there’s a major holiday), you receive a short, plain-English email that answers the three questions every client wants to know:
- What did we do last week?
- What’s happening this week?
- When is the next big milestone?
These updates are written specifically about your case—not generic templates. If there’s nothing new to report, you still receive the email so you know we’re actively working. Many clients say this weekly cadence is what finally gave them peace of mind after years of uncertainty.
3. Secure Client Portal — 24/7 Access to Your Entire File
Immediately after you fund escrow, you receive login credentials to a private, encrypted portal. Inside you’ll find:
- Full timeline with estimated & actual milestone dates
- Copies of every letter, demand, response, and correspondence
- Escrow balance (always $0 until you’re fully released)
- Uploaded documents (deed, contract, latest resort statement, etc.)
- Direct messaging thread with your case manager
- Audit summary showing the exact legal leverage points we’re using
You can log in anytime—day or night—and see progress without waiting for an email or call.
4. Milestone Celebration & Milestone Alert Calls
We don’t wait until the end to celebrate. You receive a personal phone call at the end of each major phase:
- Phase 1 – Audit complete + strategy locked
- Phase 2 – Demand letter sent
- Phase 3 – Resort response received (counter-offer or acceptance)
- Phase 4 – Deed signed & notarized
- Phase 5 – Deed recorded + account closed letter received
Hearing a human voice say “Your deed was just recorded today” is often the moment the stress finally lifts.
5. Proactive Escalation When Needed
When a resort drags their feet (common with certain brands), your case manager doesn’t just “wait.” They escalate in a structured way:
- Additional certified letters
- State Attorney General consumer complaint (where appropriate)
- Small claims court filing (for undisclosed fees or misrepresentation)
- Coordination with your attorney if litigation is required
Because we know each developer’s typical response pattern, we choose the right escalation path early—often cutting months off the timeline.
6. Post-Exit Follow-Up & Lifetime Support
We don’t disappear after the deed is recorded. You receive:
- 90-day check-in call to confirm no surprise bills
- Credit repair guidance if any negative marks need addressing
- Referral reward processing ($500 cash or gift card)
- Lifetime access to your portal archive (for future reference or resale)
Many clients tell us they kept the portal open for years “just in case.”
Real Client Journey Example (Marriott Owner – 8 Months)
| Month | Milestone Reached | Your Experience |
|---|---|---|
| 0 | Signed & funded escrow | Welcome call + portal login |
| 1 | Audit complete | Strategy call + weekly updates begin |
| 2–3 | Demand letter sent & follow-ups | Copies of letters in portal |
| 5 | Resort agrees to voluntary surrender | Celebration call + next steps explained |
| 6 | Deed signed & notarized | Mobile notary at your home |
| 7 | Deed recorded with county | Final celebration call + closure packet |
| 8 | Escrow released, $0 balance | 90-day follow-up call |
No radio silence. No confusion. Just steady, predictable progress.
Why Case Management Matters More Than Most People Realize
Timeshare exit is not a “set it and forget it” transaction. Resorts delay, counter-offer, request more paperwork, or try to intimidate owners into staying. A dedicated case manager who knows your file intimately can respond immediately, choose the right escalation, and keep pressure on the resort—turning a 24-month nightmare into a 7–12 month smooth process. (Exit Smooth)
That’s why 98% of HelpMeExit clients complete their exit successfully—and why so many say, “I wish I had called you sooner.”
Ready to Start Your Exit with Full Transparency?
Call (888) 501-EXIT or email info@helpmeexit.com for your free contract review and personalized timeline estimate. You’ll speak to a real case manager—not a salesperson—and you’ll see exactly how your case will move forward.
Visit HelpMeExit.com or follow us on Instagram and Facebook to see daily client updates.
Your freedom shouldn’t come with uncertainty. Let us prove it.
