How We Keep You Updated—From First Call to Final Title Transfer: 7 Transparency Guarantees

Timeshare exit horror stories almost always include the same line: “They took my money and I never heard from them again.” HelpMeExit has canceled 3,500+ contracts in 10 years with a 98% success rate and zero unresolved BBB complaints. The #1 reason clients give for choosing us? They always know exactly what’s happening. This guide walks you through our 7-layer communication system that keeps you informed every single week—no surprises, no ghosting, or vague promises.

1. Instant Welcome Portal – Access in Under 5 Minutes

The moment you sign your agreement and fund escrow, you receive a secure login to your personal Client Portal. Inside you’ll see in real time:

• Your exact phase and next milestone
• Uploaded documents (deed, contract, latest resort statement
• Full audit report and exit strategy
• Running timeline with dates
• Direct messaging with your case manager
• Escrow balance (always $0 until you’re 100% out)

Over 94% of clients check their portal at least once a week.

2. Weekly Status Emails – Every Tuesday at 10 AM EST

No more wondering “Is anything happening?” Every Tuesday you receive a one-paragraph update with:

• What we did last week
• What happens this week
• Next milestone date
• Direct phone number of the person handling your file that week

If nothing to hide, nothing to guess.

3. Dedicated Case Manager + Direct Cell Number

You are never routed through a call center. Your assigned case manager (average 7 years with us) gives you their personal extension and cell number. Average response time to client texts/calls: 19 minutes during business hours, <4 hours after-hours/weekends.

4. Phase Milestone Calls – You Hear a Human Voice

At the end of every major phase you receive a personal phone call:

• Phase 1 – Audit complete
• Phase 2 – Demand letter sent
• Phase 3 – Resort response received
• Phase 4 – Deed-back or closing documents signed
• Phase 5 – Final title transfer recorded

No waiting for an email—you hear the good news directly.

5. Live Escrow Dashboard – Your Money Is Always Safe

We use a nationally licensed, FDIC-insured escrow company. Your portal shows:

• Exact amount held
• Date funded
• Conditions for release (only when deed is back in resort name and you confirm)
• Escrow company contact info (you can call them yourself anytime)

If we don’t deliver, your money is returned 100%—guaranteed in writing.

6. Deed Recording Tracker – Watch the Finish Line

The final step is recording the deed or quit-claim with the county. We upload:

• FedEx tracking number
• Recorded document the day it comes back
• Resort confirmation letter
• Final invoice showing $0 balance

Average time from recording to client celebration post on our Facebook page: 11 minutes.

7. Post-Exit Support – We Never Disappear

Even after you’re out:

• 90-day follow-up call to confirm no surprise bills
• Credit monitoring guidance if needed
• Referral program reward deposited
• Lifetime access to your portal archive

Real Client Communication Timeline Example (Marriott Owner – 7 months)

No radio silence. No “still in process.” Just clear, consistent communication.

Why HelpMeExit Clients Never Feel Ghosted

• 4.9/5.0 average rating across 1,200+ public reviews
• 100% escrow protection
• No upfront fees released until you’re free
• Same process for every brand—Wyndham, Marriott, Hilton, Diamond, Westgate, Bluegreen

Get Started with Total Peace of Mind

Call (888) 501-EXIT or email info@helpmeexit.com You’ll receive your first portal login the same day escrow is funded—and you’ll never be in the dark again.

Visit HelpMeExit.com or follow us on Instagram and Facebook to see clients getting their “I’m finally free!” posts the day their deed is recorded.

Your exit journey should feel like relief—not radio silence.